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WARRANTY CONDITIONS

The product warranty period is calculated from date of purchase.
MarsRhino warrants that the product will not have any material or quality defects during the warranty period. If a product requires warranty service, 
proof of purchase (purchase receipt or invoice) must be produced during the warranty period.

MarsRhino’s warranty is limited to providing new parts to repair the product.
When the product cannot be repaired, it may be exchanged for a product with the identical model number.
If the product is no longer produced or unavailable, a product with similar functions or specifications may be substituted. 

The warranty period for any replacement parts or replacement products shall be thirty (30) days from the date of replacement.
MarsRhino reserves the right to use either new or refurbished parts/products for replacement.

This warranty is subject to local laws and regulations.
You also enjoy locally-granted warranty rights.

WARRANTY NOT APPLICABLE

  • Damage caused by human error, improper use, or force majeure events (including but not limited to typhoons, floods, fires, earthquakes, wars, lightning strikes, or abnormal voltage).
  • Natural aging or normal wear and tear of materials, as well as damage resulting from cutting, scratching, impact, or accidental events.
  • Defects caused by improper storage or the use of inappropriate cleaning methods.
  • Deterioration resulting from outdoor placement or exposure to adverse environments, including damage caused by sunlight, moisture, mold, or pests.
  • Damage arising from unauthorized disassembly, relocation, or repair of the product.
  • Display units and clearance items.
  • Products with serial numbers that are altered, reattached, damaged, or otherwise unidentifiable.
  • Any disassembly, modification, or replacement of non-genuine parts carried out by the user or unauthorized service providers.
  • Failure to operate the product in accordance with the instructions in the user manual.
  • Warranty rights are granted only to the original purchaser and are non-transferable.
  • Use of the product in commercial settings or for business purposes.
  • Accessories, manuals, and packaging materials that are not part of the main product body.

WARRANTY PERIOD

Desks
●DEFENDER : 3-YEARS*

Chairs
●INFINITE MAX : 3-YEARS**
●INFINITE S : 3-YEARS**
●INFINITE ONE AIR : 3-YEARS**
●SPEED S : 3-YEARS**
●WIND GTS : 3-YEARS**
●WIND : 3-YEARS**
●SPYDER EVO : 2-YEARS***
●SPYDER 2 : 2-YEARS***
●LANDER : 3-YEARS**

Sofa
●VIPER PRO : 2-YEARS****
●VIPER : 2-YEARS****
●VIPER ONE : 2-YEARS****
●YO : 2-YEARS****

Accessories
●CONCRETE : DOA(Defective on arrival)replacement only
●BLADE : DOA(Defective on arrival)replacement only
●Chair cover : DOA(Defective on arrival)replacement only

* 3 Years : Desk Base, Stand and motors. ( 2 Years : Desktop, control system, drawer system. )
** 3 Years : Backrest, seat and chair base. ( 1 Year : Headrest, armrest, footrest, gas lift cylinder and casters. )
*** 2 Years : Backrest, seat and chair base. ( 1 Year : Headrest, armrest, gas lift cylinder and casters. )
**** 2 Years : Backrest and seat. ( 1 Year : Lumbar support, armrest, control system, mechanism and base. )
***** This Limited Warranty excludes coverage for cosmetic imperfections, minor aesthetic variations, and normal signs of use. Such exclusions include, but are not limited to, scratches, dents, fading or discoloration, and wear to the head pillow, seat cushion, PU leather, armrests, or upholstery stitching.